Answers to the questions we hear most often. Can’t find what you need? Contact us and we’ll help.
Are all your products genuine?
Yes. Every product we sell is 100% genuine and sourced through authorised distributors or trusted importers. Each listing clearly states the condition — New, Open Box or Used — and the warranty that applies.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available all over Pakistan. For some high-value orders we may ask for a small advance to confirm the booking; our team will let you know before dispatch.
How long does delivery take?
Orders in Lahore are usually delivered the same or next working day. Other major cities take 2–3 working days and remote areas 3–5 working days.
What is the difference between New, Open Box and Used?
New items are sealed and unused. Open Box items have had their packaging opened (for inspection or display) but are unused or barely used and come with original accessories. Used items are pre-owned, fully tested by our technicians and graded for cosmetic condition.
What warranty do I get?
Warranty depends on the product and is mentioned in its specifications — for example “1 Year Local Warranty”, “2 Years Asus Local Warranty” or “7 Days Checking Warranty” for used machines. All products are covered by our 7 days replacement policy for manufacturing faults.
Can I return a product if I change my mind?
We accept returns for unopened, sealed products within 3 days of delivery, subject to a small restocking fee. Opened items can only be replaced for manufacturing faults under our replacement policy.
Can I upgrade RAM or SSD before delivery?
Yes. Most laptops can be upgraded with extra RAM or a larger SSD before dispatch. Ask us on WhatsApp for a quote.
Do you provide sales tax invoices for companies?
Yes, we supply corporate customers with proper invoices and offer special pricing on bulk orders. Email us your requirement.
How can I track my order?
Once your order is dispatched you will receive the courier tracking number by SMS/email. You can also check status on our Track Your Order page.
Which payment methods do you accept?
Cash on Delivery, bank transfer, JazzCash, Easypaisa and debit/credit cards. See Payment Options for details.