7 days replacement policy
If your product has a manufacturing fault, report it to us within 7 days of delivery and we will replace it with the same product (or an equivalent if out of stock). The product must be returned with its original box, accessories and invoice, and must be free of physical or liquid damage.
Warranty
- Local / brand warranty — claimed directly at the brand’s authorised service centre, or through us if you prefer.
- Store warranty — handled by ITHome.pk. Bring or send the product to us with your invoice.
- Used laptops — 7 days checking warranty covering hardware faults not disclosed in the listing.
What is not covered
- Physical damage, broken screens, liquid damage or burnt components
- Software issues, viruses or operating-system problems
- Normal wear of batteries and consumables (ink, toner)
- Products opened or repaired by an unauthorised person
How to make a claim
- Contact us on WhatsApp or call +92 300 0000000 with your order number.
- Describe the problem and share a short video if possible.
- We will arrange pickup or tell you where to send the product.